Page 20 - Aygaz-Sustainability-Report-2021

18 MATERIAL ISSUES

Very High Priority Issues Contribution to SDGs

R&D and Innovation
We place great importance on R&D and innovation, Goal 9: Build resilient
investing in this area to manufacture products and infrastructure, promote inclusive
provide services that create value for all stakeholders and sustainable industrialization
to better manage evolving customer demand in and foster innovation
rapidly changing and highly competitive market
conditions.

Technology and Digitalization
We integrate technological innovations into our Goal 9: Build resilient
business processes to improve the quality of infrastructure, promote inclusive
our products and services and raise the level of and sustainable industrialization
customer satisfaction by meeting expectations. and foster innovation

Customer Satisfaction and Confidentiality
We closely track customer expectations and needs to
ensure ultimate customer satisfaction, which is at the
core of our business culture. Accordingly, we facilitate the Goal 12: Ensure sustainable
communication of all kinds of feedback from customers consumption and production
to our company via various channels. We ensure the patterns
confidentiality of customer data in all activities through
non-disclosure agreements we sign with third parties.

Data Security and Privacy
Customer data privacy is a global trend that increasingly Goal 12: Ensure sustainable
gains prominence. We assure the confidentiality of consumption and production
customer data in all activities through the non-disclosure patterns
agreements we sign with third parties.

Risk Management Goal 16: Promote peaceful and
We identify and prioritize potential risks to ensure the inclusive societies for sustainable
continuity of our operations and make sure the trust development, provide access to
we have earned from stakeholders is long-lasting. We justice for all and build effective,
also develop solutions to eliminate these risks. accountable and inclusive
institutions at all levels