Page 46 - Aygaz-Sustainability-Report-2021

44 SUSTAINABLE OPERATIONS

Quality and Safety in the build the infrastructure that will deliver We serve our consumers through 2,259
Distribution Network efficiency in both logistics and quality cylinder gas dealers and 1,781 autogas
Every day, we deliver cylinders of Aygaz management. The legislation regulating stations across Turkey with our Aygaz
and our other brands to approximately transparent tracking will become and Mogaz brands. We expect all our
40 thousand homes while nearly 200 effective at the end of 2023. dealers to provide services in the
thousand autogas-powered vehicles fill highest standards and to fully comply
up their tanks at our stations. With our To date, we have labelled 17.7 million with quality and safety requirements.
sustainability efforts, we aim to achieve cylinders with QR codes and logged The training we deliver to the dealers
product and distribution safety in world more than 120 million cylinder and the close relations we build
standards. Therefore, we use the most movements in the cylinder gas sector. with them ensure that we achieve
advanced technological infrastructure The project that has laid the foundation the targeted quality and customer
in LPG distribution and the production for big data makes it possible to monitor satisfaction levels.
of LPG cylinders, tanks, valves, and our cylinders more effectively during
regulators. their lifecycles. We own the intellectual We engage in two-way communication
rights to this application and lead using the Dealer Hotline, dealer portal,
Cylinder Tracking: As part of the the industry in terms of transparency campaigns, regional dealer meetings,
Cylinder Tracking Project, launched in and efficiency as we will start issuing and dealer visits. We assess complaints
2015 to ensure that the cylinders are licenses to other players in the sector in and suggestions received through
tracked at every stage from production the near future. various communication channels. The
to distribution and collection from the dealers may submit feedback regarding
user, the QR scanners were installed in Dealers: Our strong dealer network any practice, application, or new
all the plants, and we started to affix the plays a critical role in our success and products and services via the portal. We
QR labels developed for this purpose on achieving high levels of customer use the suggestions and complaints we
the cylinders. Project work is ongoing to satisfaction throughout the country. collect to improve customer satisfaction