Page 47 - Aygaz-Sustainability-Report-2021

SUSTAINABILITY REPORT 2021 45

levels and enhance products and and numbers. We have the largest LPG with five sea terminals equipped with
services. We also reward successful road fleet in Turkey with more than 300 state-of- the-art technologies that
practices. The satisfaction surveys tanker trucks and nearly 200 autogas meet international standards and have
conducted via Koç Holding help us tanker trucks. We use the Station a capacity of 178,400 cubic meters. In
measure the satisfaction and loyalty Inventory Management and Tanker addition, we have six filling stations,
levels of our dealers. Routing Systems when we supply LPG seven distribution centers, and one
to more than 1,700 autogas stations. production facility that manufactures
As part of the training programs, These systems enable automatic order pressurized containers and accessories.
the Aygaz Training Bus would travel creation and managing the distribution
all around Turkey, providing service network with optimal routes without
and safety training for dealers and the need for human intervention, thus
dealership employees in the pre- improving efficiency and improving
pandemic era. Due to the pandemic, dealer satisfaction.
these programs continued on digital
platforms in 2021. All dealer employees We operate in compliance with
were regularly informed about hygiene European Norms, the European
and social distancing rules within the Agreement concerning the International
preventative measures implemented Carriage of Dangerous Goods by Road
during the pandemic (ADR) and Turkish Standards, taking all
necessary safety measures. To ensure
The enhancement work on Aygaz fleet safety, we track our LPG tanker
Express, our order tracking system, truck fleet, consisting of vehicles with
continued in 2021. With the updated ADR Certificate of Conformity for
Aygaz Express, we aim to improve the Carrying Dangerous Goods, online
dealership management processes 24/7 via GPS and monitor speeds. We
and provide dealers with information also provide safe and economic driver
and tools to manage their businesses training to our drivers.
better, offer personalized services and
deals, and contribute to the sales and In addition to road transportation, we
customer satisfaction goals of the also engage in maritime transportation.
company. In imports and exports, ships account
for a significant part of maritime
Logistics transportation of LPG between sea
The COVID-19 pandemic proved terminals. As well as accounting for 37%
how crucial it is to maintain logistics of Turkey’s LPG imports, we also run
operations. At Aygaz, we take measures the country’s largest maritime logistics
against many potential global risks in operations. In 2010, Aygaz assigned the
the post-pandemic era and accelerate management of its LPG carriers to its
our efforts to ensure sustainability in subsidiary Anadoluhisarı Tankercilik A.Ş.
transportation activities. Accordingly, The fleet currently has a total capacity of
we implement the highest safety 28,800 cubic meters with three specially In addition to road
standards while carrying out the equipped, full-pressure carriers with transportation, we also
logistics operations. LPG is an explosive an average age of 16 years. In 2021, engage in maritime
and flammable substance; therefore, we Anadoluhisarı Tankercilik accounted for transportation. In
never compromise quality and safety in 5% of Aygaz’s maritime procurement
our logistics operations from sourcing and transportation activities. imports and exports,
to distribution by land and maritime ships account for a
transport. We optimize our logistics As with all stages of our operations, significant part of
network using digital systems and data meeting high quality and safety maritime transportation
analytics based on the distribution and standards in our storage areas is one
volume of our sales by considering of our top priorities. We have the of LPG between sea
vehicle capacity, distribution routes largest LPG storage capacity in Turkey terminals.