Page 72 - Aygaz-Sustainability-Report-2021

70 STAKEHOLDER COMMUNICATIONS

Stakeholder Communications

We value stakeholder communications and focus on developing a cooperation culture built on creating benefits. We believe that
effective communication with stakeholders is an essential part of our success at the forefront of the industry. Therefore, we use
innovative and digital channels to improve our communication with stakeholders. The opinions and feedback received regularly
from relevant stakeholders for the Sustainability Report and regarding material sustainability topics provide direction for future
work and projects. Guided by a consistent and transparent disclosure policy, we communicate accurate and concise information
on our performance, future aspirations, and strategies by considering the needs of different stakeholders.

Please click to find out more about Aygaz Disclosure Policy.

Stakeholder Group Communication Method Communication Some Issues Brought up by the Stakeholders
Frequency
Investor Conferences, face-to-face meetings at the head
office, responding to information requests received by phone
Shareholder, Investors, and in writing, teleconferences, analyst meetings, executive Immediate response to
information requests,
Analysts management meetings, Investor Relations page on the
corporate website, Annual Report, Sustainability Report, minimum each quarter
company presentations, earnings releases, briefings, material
event disclosures
• Highlighting product quality and safety-related activities
more in communications
• Sharing case studies regarding customer focus
Dealer Hotline, satisfaction surveys, Aygaz Training Truck
Business Partners and • Emphasizing brand strength further
Dealers and Training Bus, collaborative projects, audits, dealer Daily
portals • Placing innovation at the heart of the customer experience
• Focusing on competitiveness in market conditions
• Diversifying new business channels and seizing
opportunities
• Contributing even more to the development of social
Employee satisfaction and loyalty research and surveys, projects
online idea collection platform, intranet plasma screens, • Adopting more next-generation HR approaches (flexible
Employees internal communication activities, announcements, Daily working hours, etc.)
committee meetings, company publications, suggestion • Increasing the ongoing intrapreneurship activities
systems
• Talent management and career planning
• Gaining more knowledge on R&D and Innovation
Affiliates and Meetings, collaborative projects On demand
Subsidiaries
Public Institutions and One-on-one meetings, official visits, industry events At least once a month
Regulatory Authorities
Communication campaigns, advertisements, website, social
Customers media, Aygaz, Mogaz, Pürsu Customer Service Line, market Daily
and customer loyalty surveys, visits
Press releases and press conferences, interviews, reputation • Developing a corporate responsibility project that reflects
Media
surveys, website, trade publications Weekly the strength of the Aygaz brand and that can be owned
for years
• Continuing to work on environmental policy and activities
Following the industry agenda, social responsibility
Non-governmental Orga- related to the country's most pressing matters, integrating
nizations and Chambers topic, collaborative projects, sponsorship and donations, Weekly quality with environmental management
reputation surveys, working committees and boards
• Raising energy efficiency awareness among end-users
Face to face discussions, collective bargaining agreement,
Trade Unions collaborative projects, General Assembly, open workplace At least four times a
year
meetings
• Working to expand the scope of employment in operations
Supplier portal, audits/inspections Daily across the country
Suppliers
• Constantly improving quality, safety and occupational
health practices further
International Joint projects, conferences, seminars, and corporate Minimum monthly
Organizations and
Initiatives memberships
Universities Conferences, training programs, festivals Minimum monthly