Page 38 - Aygaz-Sustainability-Report-2021

36 RESPONSIBLE PRODUCTS AT HOME, ON THE ROAD AND EVERYWHERE

Corporate Total Quality Management date. We assured compliance of the New and Innovative Products
approach and Aygaz Integrated management systems through internal and Applications
Management Systems Policy. For this and external audits, which we conduct We adopt an innovative approach to
purpose, we periodically check the as part of the part of the periodic ADR developing products, services, and
products, systems and processes for (European Agreement concerning the solutions. Accordingly, we collaborate
compliance and perform internal and International Carriage of Dangerous with communities from the industry
external audits at the affected locations. Goods by Road) inspections and as and strategic partners and develop
a Customer Friendly Organization innovative business models and
Please click to access Aygaz Integrated and a Customer Friendly Brand. The products to promote solutions that
Management Systems Policy. management systems we audit and address stakeholder needs. As we
enhance include quality, environment, expand available digital content, we
We continue to improve and expand occupational health and safety, continue to accurately analyze the
the scope of our Total Quality energy, and customer satisfaction. In data and information we receive.
Management approach. In line with 2021, internal audits were performed Furthermore, we ensure that the
our Integrated Management Systems online and on site by determining products and services we offer are
Policy, we aim to manage all our samples under the pandemic protected by intellectual property
operations with a holistic approach conditions, and field inspections were rights. As a result, the number of
and integrate all systems involving conducted by 37 internal auditors in patents we hold constantly increases.
quality, environment, occupational 47 business units. In addition to the We obtained one more patent in 2021,
health and safety, customer enhancement efforts, we worked with bringing the number of our patents
satisfaction, energy, and information a team established under the Koç to 61.
security under one umbrella. In Group Quality Board to support the
2021, we updated the Integrated activities to improve the management We regard creating benefit by
Management Systems Policy to align systems. In 2021, no adverse health touching the lives of customers in
with the latest needs. We always keep and safety issues were detected in our the areas we operate, starting with
the handbook, created to provide products according to the internal clean energy supply, drinking water
information and guidance, up to guidelines or applicable legislation. and last mile delivery as an important