Page 40 - Aygaz-Sustainability-Report-2021

38 RESPONSIBLE PRODUCTS AT HOME, ON THE ROAD AND EVERYWHERE

offer sustainable solutions and services According to the results of the autogas With Aygaz Express that we upgraded
to improve customer satisfaction and customer satisfaction survey conducted in 2021, we improve the dealership
loyalty. According to the results of in 27 provinces with the participation management processes and provide
independent surveys conducted since of 3,825 respondents: Aygaz Autogas dealers with information and tools to
2003, we continue to ensure high outperformed the sector’s loyalty manage their businesses better. With
customer satisfaction in the cylinder gas average with a score of 92, maintaining our digital customer and order tracking
and autogas segments. its leadership. On the other hand, Mogaz system, we aim to offer personalized
Autogas continued its ascent in the services and deals by building a
In the customer loyalty survey, cylinder recent years, ranking within the sector customer database in compliance with
gas maintained its industry average of average with 89 points. applicable legislation and contribute
the previous year with a score of 87. to the sales and customer satisfaction
Meanwhile, Aygaz brand improved its At Aygaz, we have maintained our goals of the company.
score in the customer loyalty survey leadership in customer loyalty and
year on year, reaching 92 points. Our satisfaction since 2003 in the cylinder gas Communicating with the Customers
other brand, Mogaz, maintained its and autogas segments as our two key We closely follow the changing media
upward trend since 2017 by receiving 89 areas of operation. We continue to deliver consumption habits of the customers
points in 2021. our products and services quickly and and engage in communication activities
safely in line with customer demand. in conventional national and local